SurfacePrint Solutions Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, use our website, request a quote, book a consultation, upload project details, or communicate with us about our wall and floor printing services.
This policy is written in line with UK data protection requirements, including the UK GDPR and the Data Protection Act 2018. UK privacy notices should clearly explain purposes of processing, lawful bases, retention periods and who personal data is shared with.

1. Who We Are
Business name: SurfacePrint Solutions Ltd
Company number: 17233547
Registered address: Unit C15 Arena Business Park, 9 Nimrod Way, Ferndown BH21 7UH, United Kingdom
Official representative: Mark Vatik
Phone: +44 7703 729414
Email: info@surfaceprintsolutions.co.uk
SurfacePrint Solutions Ltd is the data controller for the personal information we collect and use.

2. What Personal Information We Collect
We may collect the following information:
Your name
Company name
Phone number
Email address
Project address or postcode
Wall, floor or site photos you send to us
Artwork, logos, design files or project references
Information about your business, property or project requirements
Messages sent through website forms, email, WhatsApp, phone or social media
Website usage data, such as pages visited, device type, browser type and approximate location
Marketing preferences and communication history
We only collect information that is relevant to handling enquiries, preparing quotes, planning projects, delivering services, improving our website and communicating with customers.

3. How We Use Your Information
We use your personal information for the following purposes:
Purpose
Lawful basis
Responding to enquiries, quote requests and consultation requests
Legitimate interests / steps before entering into a contract
Preparing project estimates, site reviews and service proposals
Contract / legitimate interests
Delivering wall printing, floor printing, design support or related services
Contract
Communicating about your project
Contract / legitimate interests
Managing payments, invoices and business records
Legal obligation / contract
Improving our website, services and customer experience
Legitimate interests
Sending marketing updates, where permitted
Consent / legitimate interests where applicable
Preventing fraud, misuse or security issues
Legitimate interests / legal obligation
The UK GDPR requires organisations to identify a valid lawful basis when handling personal data. Common lawful bases include consent, contract, legal obligation and legitimate interests.

4. Project Photos, Artwork and Uploaded Files
If you upload or send wall photos, floor photos, artwork, logos, floorplans or design files, we will use them only to assess your project, prepare design guidance, create a quote or deliver the requested service.
You should only send files that you own or have permission to use. If your files include people, private property, confidential business information or third-party branding, please make sure you have the right to share them with us.

5. Marketing Communications
We may contact you with updates about our services, project ideas, offers or relevant business information if you have given consent or where we have a lawful basis to do so.
You can opt out of marketing communications at any time by contacting us using the details in this policy.
Electronic marketing and cookies are also covered by the Privacy and Electronic Communications Regulations, and consent may be required for certain types of marketing or tracking.

6. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
Keep the website working correctly
Understand how visitors use the website
Improve performance and user experience
Support advertising, analytics or remarketing, where enabled
Where required, we will ask for your consent before using non-essential cookies, such as analytics or advertising cookies. Consent for cookies must be freely given, specific, informed and based on a clear positive action.
You can control cookies through your browser settings or through our website cookie banner where available.

7. Who We Share Your Information With
We may share your personal information with trusted third parties where necessary, including:
Website hosting providers
Email and communication providers
CRM or booking system providers
Payment processors and accounting providers
Design, print, installation or project delivery partners
IT support and security providers
Legal, tax or regulatory authorities where required
We only share information where necessary for business operations, legal compliance, service delivery or project management.

8. International Transfers
Some of our technology providers, such as website hosting, email, analytics, CRM, cloud storage or payment platforms, may process data outside the UK.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.

9. How Long We Keep Your Data
We keep personal information only for as long as necessary.
Typical retention periods may include:
Enquiry records: up to 24 months
Quote and project records: up to 6 years for business, tax and legal purposes
Accounting and invoice records: usually 6 years
Marketing consent records: until consent is withdrawn or the data is no longer needed
Website analytics data: based on the retention settings of the analytics platform used
We may keep certain information longer if required for legal, regulatory, accounting or dispute-resolution reasons.

10. How We Protect Your Information
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
These may include secure website systems, password protection, restricted access, trusted software providers and appropriate business processes.
No online system is completely risk-free, but we aim to keep your information secure and handled responsibly.

11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Access the personal data we hold about you
Ask us to correct inaccurate information
Ask us to delete your data
Ask us to restrict how we use your data
Object to certain types of processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Complain to the Information Commissioner’s Office
To exercise your rights, contact us using the details below.

12. Contact Us
For privacy questions, data requests or concerns, contact:

SurfacePrint Solutions Ltd
Official representative: Mark Vatik
Address: 9 Middlehill Drive, Wimborne, BH21 2HS, United Kingdom
Phone: +44 7703 729414
Email: info@surfaceprintsolutions.co.uk

13. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations.
The latest version will always be published on our website.